“We’re now auditing 100% of session notes, something we could never do before. The level of compliance insight we have today just wasn’t possible with manual reviews.”

— Duy Dang, BCBA, Corporate Clinical Service Manager, Full Spectrum ABA

Overview

Full Spectrum ABA provides Applied Behavior Analysis (ABA) therapy to children and young adults across Florida and other expansion states. With a growing provider network, they needed a way to ensure every session note met payor requirements—without overwhelming their team.

Before Brellium, Full Spectrum ABA relied on manual audits, reviewing a small fraction of session notes each week. The process was inconsistent and time-consuming, making it impossible to ensure full compliance across all providers.

With Brellium, Full Spectrum ABA now audits 100% of session notes automatically, catches errors early, and provides real-time feedback to providers—all without increasing administrative workload.

The Challenge

Before Brellium, Full Spectrum ABA’s QA process faced significant challenges:

• Limited audit coverage – The team could only review a fraction of session notes, leaving gaps in compliance.

• Inconsistent review cycles – Audits fluctuated between weekly, biweekly, or monthly reviews, depending on compliance concerns.

• Time-consuming manual checks – Auditing required hours of effort, pulling staff away from other priorities.

Duy Dang, Corporate Clinical Service Manager, explained: “There was never a chance for us to review every session note.” We started with weekly checks, then biweekly, then monthly—but when we caught issues, we had to go back to more frequent audits. There was no scalable way to do it all manually.”

The Solution

By implementing Brellium, Full Spectrum ABA moved from a reactive to a proactive compliance approach, ensuring full visibility into session note accuracy and reducing administrative burden.

Automated compliance checks – Every session note is instantly audited against clinical and payor requirements, flagging issues like note copy-pasting, missing signatures, mismatched session details, and more.

According to Dang, manually checking for these issues was nearly impossible. “Now, Brellium catches those issues immediately, saving us time and improving documentation quality.”

Advanced filtering – The team can now filter session notes by payor, provider, or compliance issue, making it easier to target and correct critical errors.

“One of the most helpful features is the filtering,” said Dang. “We can target specific session notes that need corrections or focus on certain regions, providers, or clients.”

Provider feedback and recognition – Automated emails notify providers and clinical directors of errors, reinforcing best practices and ensuring corrections are made quickly. At the same time, the system also highlights when providers meet all compliance criteria.

Gabby Kapoyan, Director of Clinical Services, emphasized how this has improved provider engagement. “We’ve been using Brellium’s automated emails to notify providers and their leadership teams about compliance issues. But we’re also using it to recognize providers who are doing an awesome job, which has been really well received.”

Hands-On Support Every Step of the Way

Implementing a new system can be overwhelming, but Full Spectrum ABA found that Brellium’s team provided strong support throughout the process. From weekly check-ins to quick responses on troubleshooting, the transition was smooth and well-guided.

“There was a lot of support given to us to implement Brellium,” said Dang. “We met with our account manager, Ben, weekly, and he was always accessible whenever issues came up.”

Kapoyan echoed this sentiment, adding, “Ben has been awesome. Anytime we had a question, he was really prompt in getting back to us, and if he needed to escalate anything to the engineering team, he did it quickly. I’m really happy with how our team has worked together to get this project launched.”

The Results

Since adopting Brellium, Full Spectrum ABA has seen major improvements:

• 100% of session notes are now audited, ensuring compliance across all providers.

• Time spent auditing session notes has dropped significantly, allowing the team to focus on other tasks. 

• Direct feedback to providers has improved documentation accuracy, reducing errors before they become payor issues.

“We used to spend 10-15 hours per week just checking session notes, and that still didn’t cover everything. Now, we’re able to get through more notes in less time and with better accuracy.”

Conclusion

Today, Full Spectrum ABA has achieved full audit coverage, reduced administrative burden, and improved compliance across its provider network. With AI-powered automation and real-time provider feedback, the team can now ensure session notes meet payor requirements without adding more work.

“Brellium is the tool we needed. It’s easy to use, gives us the compliance visibility we were missing, and makes auditing so much more efficient.”

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