How Double Care Adopted Brellium's Data-Driven Feedback to Improve Clinical Quality

Double Care ABA provides Applied Behavior Analysis (ABA) therapy to children and young adults with autism across New York and New Jersey. Committed to improving outcomes for clients, Double Care ensures every session note meets stringent payer requirements while maintaining high standards of care.

However, manual session note reviews were time-consuming and resource-intensive, making it difficult to meet compliance requirements and provide feedback to providers. By adopting Brellium, Double Care revolutionized their process, enhancing efficiency, compliance, and team satisfaction.

Challenge

Before using Brellium, Double Care relied on manual processes to review hundreds of session notes daily. Their Quality Assurance (QA) team struggled to keep up, often falling behind and leaving critical documentation errors unaddressed.

Key Challenges:

• Manual note reviews consumed countless hours, reducing time available for other clinical responsibilities.
• Inability to provide timely feedback to providers due to the sheer volume of notes.
• Significant risk of payer clawbacks due to incomplete or inaccurate documentation.

Solution

Double Care implemented Brellium’s AI-powered session note auditing platform, tailored to their unique requirements.

How Brellium Helped:

• Custom Audit Criteria: Double Care worked with Brellium to design auditing criteria specific to their clinical and payer needs.
• Automated Reviews: Brellium automated the review of an average of 500 notes per day, identifying critical errors and providing instant feedback.
• Streamlined Feedback: Providers receive personalized feedback directly, ensuring timely corrections and improved documentation quality.
• Intuitive Platform: Brellium’s user-friendly interface enables seamless navigation, with side-by-side comparisons of flagged errors and suggested corrections.

Results: 80% Reduction in QA Costs

Since partnering with Brellium, Double Care has seen remarkable improvements:

• Improved Efficiency: Automated auditing allows Double Care to review an average of 500 notes daily, ensuring 100% compliance.
• Enhanced Provider Feedback: Timely, data-driven feedback has empowered providers to improve their documentation, enhancing overall quality.
• Greater Confidence in Compliance: Clear audit flags and comprehensive reporting have streamlined compliance monitoring and reduced audit risks.

Conclusion

Double Care ABA has transformed its session note auditing process with Brellium, achieving unprecedented efficiency, accuracy, and compliance. Brellium’s innovative technology and collaborative approach empower Double Care to focus on what matters most—delivering high-quality care to their clients.

“If you’re in the ABA field and not using Brellium, you’re missing out. It’s more than a tool—it’s a true partner in compliance and quality assurance.”

— Rivky Lasker, Clinical Director, Double Care ABA